Privacy Policy

Adventurous Appetites Ltd & Adventurous Appetites Activities Ltd
Last updated: 10 January 2025

This Privacy Policy explains how Adventurous Appetites Ltd (Company No. 4961138) and Adventurous Appetites Activities Ltd (Company No. 7899011) collect, use and protect your personal information when you interact with our services.

Throughout this document both companies are referred to collectively as “Adventurous Appetites.”

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1. What Information We Collect and Why

Tour and Service Bookings

When you book a tapas tour or other cultural or gastronomic service directly with us, we may collect the following personal information:

• Name
• Telephone number
• Email address
• Country of residence

This information is used to:

• Organise and deliver your booked activity
• Contact you with tour details or changes
• Process or confirm payment methods
• Request feedback after your experience

Bookings Through Third-Party Providers

If you book through external platforms (such as Viator, Expedia, Project Expedition, Turismo de Vino, or other partners), we may receive the information you provided to them, including:

• Name
• Telephone number
• Email address

This information is used only to facilitate and manage your activity and communicate any necessary information about your booking.

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2. Legitimate Interest and Communication

Adventurous Appetites considers it a legitimate interest to retain basic contact details of past clients in order to:

• communicate important information related to their booking
• provide occasional updates or news related to our services

We believe this is a reasonable expectation when using our services.

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3. Email Marketing

If you have previously booked a tour directly with us, we may occasionally send email updates about:

• our tours and services
• new experiences
• company updates

These communications are typically limited to an annual newsletter.

You may opt out of these communications at any time.

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4. Consent

How We Obtain Consent

When you provide personal information to:

• complete a booking
• request information
• contract a service

you consent to our collecting and using that information for the purposes outlined in this policy.

Withdrawing Consent

You may withdraw your consent at any time by:

• clicking the unsubscribe link in our emails
• contacting us directly at:

[email protected]

You may also request that we remove your data from our marketing communications.

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5. Data Retention

We retain personal data for the following periods:

• 6+1 years to comply with accounting and financial record requirements
• Passport information and dates of birth (for specific activities such as the Seville Roman Bike Tour) are deleted within 7 days after the tour
• Contact details used for marketing purposes are retained for a maximum of 24 months after your activity

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6. Disclosure of Information

We may disclose personal information if:

• required by law
• necessary to comply with legal obligations
• you violate our Terms of Service

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7. Payment Processing

All direct online payments are processed securely through Stripe.

Stripe is certified as a PCI Service Provider Level 1, the highest level of certification in the payment industry.

Security measures include:

• encryption of sensitive data both in transit and at rest
• AES-256 encryption of card numbers
• secure infrastructure hosted within Amazon Web Services

Adventurous Appetites never has access to your credit card details.

Stripe complies with PCI-DSS standards, developed by major payment brands including:

• Visa
• MasterCard
• American Express
• Discover

For further information, please refer to Stripe’s Security Overview and Compliance documentation.

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8. Third-Party Services and Cookies

We may use third-party service providers to help operate our website and services.

These providers only collect and use personal data to the extent necessary to perform their services.

Examples include:

• payment processors
• booking platforms
• website hosting services

Website Hosting

Our website is hosted by Wix.com, which provides the platform that enables us to sell our services online.

Your data may be stored through:

• Wix data storage
• Wix databases
• Wix applications

All data is stored on secure servers protected by a firewall.

You can review Wix’s privacy policy for further details.

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Cookies

Additional third-party applications integrated into the website may also use cookies.

You may disable cookies through your browser settings, although this may affect functionality of some parts of the site.

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External Links

When you click links on our website, you may be redirected to external sites.

We are not responsible for the privacy practices of third-party websites, and encourage you to review their privacy policies.

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9. Security

We take reasonable precautions and follow industry best practices to protect your personal information.

Security measures include:

• password-protected computers
• firewall protection
• encryption of archived data

These measures help prevent unauthorised access, loss, misuse, alteration or disclosure of your information.

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10. Age of Consent

By using this website you confirm that:

• you are at least the age of majority in your country or region of residence, or
• you have given consent for any minor dependents to use this site.

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11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes take effect immediately once posted on this page.

If significant changes are made, we will notify users so that you are aware of:

• what information we collect
• how it is used
• under what circumstances it may be disclosed

If Adventurous Appetites is acquired or merged with another company, your information may be transferred to the new owners so that services can continue.

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Contact and Data Requests

If you wish to:

• access your personal information
• correct or amend your data
• request deletion of your data
• submit a complaint
• request further information

please contact our Privacy Compliance Officer:

James Fraser
Email: [email protected]

Living in Madrid changed me. It deepened my love of culture, conversation, and the simple pleasure of bringing people together around great food.